This privacy policy describes the privacy practices of COSLINK DIGITAL TECHNOLOGY CO., LTD. and our subsidiary and affiliates (collectively, “ COSLINK”, “us”, “we” or “our”) for users of the websites or APP of COSLINK (collectively, the “Site”).

1. COSLINK Commitment to Privacy

COSLINK respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains COSLINK policy regarding the collection, use, disclosure, and protection of Personal Information collected from you unless different terms are specified as part of a special offer or in another form or contract we provide you.

This data protection statement is for all persons who visit our websites and make use of the services provided. This data protection statement applies to all forms of use of our services, irrespective of whether such use is free of charge or subject to a fee. COSLINK wishes to inform you below in particular about what data it collects and how such data are used. You are also informed that your (personal) data are collected on our websites and stored electronically. All data are stored and processed by us in compliance with the relevant statutory regulations of the European Union on data privacy and data security – General Data Protection Regulation (GDPR). You may view, download or print out the Terms of Use and General Terms and Conditions and the COSLINK data privacy statement at any time at https://www.coslinkess.com. The data protection statement forms an integral part of the Terms of Use and General Terms and Conditions. You must accept this data protection statement in order to visit our websites and use our services.

2. Account Information

Except as otherwise set forth herein, we will keep confidential any Personal Information related to your account with us.

3. Non-Personal Information

Our websites, if available, may be visited at any time without you having to provide personal data. COSLINK stores the following non-personal data:

a. Browser type and version

b. Operating system

c. Referrer URL (the specific webpage from which a link was followed to our website)

d. Host name of the computer accessing the website (IP address)

e. Time and date of the server request

f. Device

3.1 Such data are analyzed by COSLINK or a third party and used to improve our products and services (such as for the purpose of research and data analysis). You cannot be identified on the basis of such data.

3.2 COSLINK also stores and saves the data listed in Section 3 of registered users. Use of such data pursuant to Section 3.1 solely occurs in an anonymized form. It is not possible for you to be identified on the basis of such data by any third party that may be commissioned by us.

3.3 Based on the use of COSLINK websites by registered or authorized users, COSLINK also collects non-personal (anonymized) data. They are stored in a form that does not allow identification of any specific person. COSLINK may collect, use, transfer and disclose non-personal data for any purpose.

Example: COSLINK uses aggregated data from all the systems in a certain region to identify, for example, the duration and intensity of sunlight in that region. The region is sufficiently broad that a given person or their system cannot be identified. COSLINK is also entitled to provide such aggregated data to third parties.

4. Personal Information

Personal Information is information that can be directly associated with an identifiable natural person. COSLINK can only identify you or the respective user following registration. Registration requires you to voluntarily provide your personal data. Our websites record and store the following data of registered users:

4.1 User data: form of address, first name, surname, company, street, street number, postcode, town, federal state, country, time zone, telephone number, fax number, e-mail address, birthday, customer number, user name, password.

4.2 System data: system name, system identifier, date/time of commissioning, company, street, street number, postcode, town, federal state, time zone, longitude, latitude, height above sea level, system performance, manufacturer, module type, system specification, system image

4.3 Operator/customer data: form of address, first name, surname, company, street, street number, postcode, town, federal state, country, time zone, telephone number, fax number, e-mail address, customer number, VAT identification number

4.4 Connection data: data pursuant to Section 3

5. Personal information collection

5.1 COSLINK collects personal data in order to provide the desired services, to process contracts and for internal purposes, such as to improve our services and products (for the purpose of data analysis, research etc.) or to contact you independently of the respective contract.

5.2 All personal data are kept strictly confidential by COSLINK and are not provided to third parties without your express consent.

5.3 Without your consent, COSLINK will only collect, process and use your personal master data and usage data to the extent required for contract processing and for the use and billing of electronic information and communication services.

5.4 By way of exception, COSLINK is entitled to provide the data to third parties if it is under a legal obligation to do so, for example if it is required to disclose the data to public authorities.

5.5 By way of exception, COSLINK is entitled to provide personal data to an online payment system, but only to the extent that such data are necessary for due processing of the payment.

5.6 Following registration, your user’s name will be visible to other members. In addition, you may release/publish the other details of your profile or your system and make them visible to other members. Within your profile, you have the option of adjusting the settings to modify the scope of publication of your data. It is at your discretion which data are released/published to other users and in what scope. Further details are provided on the websites beside the given function.

5.7 If we use data for a purpose requiring your consent pursuant to statutory regulations, we will request your express consent. Your consent will be documented in compliance with the relevant data privacy regulations. You may revoke the consent that you have given at any time with effect for the future and/or reject the future use of your data for the purpose of advertising, market research and opinion research. To revoke your consent or reject such future use, it is sufficient to send a simple message to COSLINK. To ensure prompt processing, please use the contact details given below. You will not be charged any additional costs for contacting us.

5.8 Information you provide to us.

Personal information you provide to us through the Service or otherwise may include:

a. Business and personal contact information, such as your first and last name, email and physical addresses, phone number, professional title, and company name.

b. Content you choose to upload to the service, such as text, images, audio, video, and digital signatures, along with the metadata associated with the files you upload.

c. Profile information, such as your username and password that you may set to establish an online account with us, your account name, account number, COSLINK system identification number, photograph, interests, and preferences.

d. Registration information, such as information that may be related to a service, an account or an event for which you register.

e. Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.

f. Demographic information, such as your street address, city, state, country of residence, and postal code.

g. Energy information, such as your energy production, electric bill, solar installation contract, energy consumption, battery settings and usage history, other load consumption or production, and other information relating to any of your energy resources.

h. Site information, such as information related to your solar installation including roof type, house size, device configuration settings, appliance usage, inverter details, system configuration settings, electrical circuit breaker and panel details, permit information, and photographs.

i. Financial information, such as your electric bill. Information provided to make a purchase such as payment card information, financial account number, and billing information is never collected or stored by COSLINK, but is provided directly to third-party payment processors such as Stripe, Authorize.net, and Paypal (depending on the site). Information provided for a financing application on our websites such as social security number, income information, and other financial and personal information is similarly not collected or stored by COSLINK, but is provided directly to third-party lending partners. COSLINK may receive an indication of the results of such application from the lending partners (e.g., amount of loan and identity of financial institution).

j. Transaction information, such as information about your billing address, payments to and from you, customer number, and other details of products or services you have purchased from us.

k. Usage information, such as information about how you use the Service and interact with us, including information associated with any meter identifier (make, model and serial number) or augmented revenue grade meter data (such as cumulative counter ending values as of the end of the month), output information, efficiency and other technical variables, content you upload to the websites or otherwise submit to us, and information you provide when you use any interactive features of the Service.

l. Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications. We also may conduct user surveys, and research and analysis about your use of, or interest in, our products and services.

m. Other information that we may collect which is not specifically listed here but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from social media platforms. We may maintain pages for COSLINK on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

Information we obtain from other third parties. We may receive personal information about you from third-party sources. For example, a business partner, such as a solar energy system installer, a grid services aggregator, or a utility, may share your contact and energy-related information with us if you have expressed interest in learning specifically about our products or services, or the types of products or services we offer. Similarly, a business partner may share profile or registration information if they assist you in setting up a COSLINK Account. We may obtain your personal information (including the categories listed above under “Information you Provide to Us”) from other third parties, such as marketing partners, publicly-available sources, existing COSLINK customers, and data providers. In certain circumstances, COSLINK collects your personal information from your installer at your direction. These third parties privacy policies govern their sharing of information with COSLINK and their other processing, so we advise you to contact the third parties for further information.

Cookies and other information are collected by automated means. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and activity occurring on or through the Service. The information that may be collected automatically includes your computer or mobile device operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple IDFA for Advertising), browser type, screen resolution, IP address, the website you visited before navigating to our website, general location information such as city, state or geographic area; and information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites and mobile applications. If it is an COSLINK advertising partner that has collected your personal information, its privacy policy will govern its use of that information. For more information on how we use your information, as collected in the manner described in this paragraph, please see the section below titled "To display advertisements."

On our webpages, this information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies. Our emails may also contain web beacons. In our mobile application, we may collect this information directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect information directly from our mobile application.

Additionally, see our Cookie Policy for more information.

Referrals. Users of the Service may have the opportunity to refer other individuals to us. If you are an existing user, you may only submit a referral to us if you have permission to provide the referral’s contact information to us so that we may contact them.

6. Use of Personal Information

The Personal Information we collect is used to process your requests or transactions, to provide you high quality service, to process contracts and for internal purposes, such as to improve our services and products (for the purpose of data analysis, research etc.) or to contact you independently of the respective contract.

We also customize the Site according to your preferences, and to tell you about specific goods or services we believe will be of interest to you. If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us at any time to decline promotional information.

Without your consent, COSLINK will only collect, process and use your personal master data and usage data to the extent required for contract processing and for the use and billing of electronic information and communication services.

7. Retention of Personal Information

We will retain Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes. usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality, or we are legally obligated to retain this data for longer time periods.

8. Sharing of Personal Information

COSLINK does not sell or rent Personal Information to third parties without your prior consent. COSLINK does not share or disclose Personal Information to third parties without your prior consent, except in the limited circumstances described below under the heading “Disclosures”.

9. Disclosures

9.1 We may disclose Personal Information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process or contractual necessity, respond to any claims, or to protect the rights, property, or personal safety of COSLINK, our customers, or the public. Information about our customers, including Personal Information, may be disclosed if it is necessary for legitimate purposes, for example as part of, or during negotiations of, any merger, sale of company assets, or acquisition. Other than in the circumstances enumerated above, we have a policy of obtaining a person’s consent if we intend to process his/her Personal Information.

9.2 By way of exception, COSLINK is entitled to provide personal data to an online payment system, but only to the extent that such data are necessary for due processing of the payment.

9.3 Following registration, your user name will be visible to other members. In addition, you may release/publish the other details of your profile or your system and make them visible to other members. Within your profile, you have the option of adjusting the settings to modify the scope of publication of your data. It is at your discretion which data are released/published to other users and in what scope. Further details are provided on the websites beside the given function.

10. Protection of Personal Information

COSLINK has put into place security measures in an effort to protect Personal Information from loss, misuse, or alteration while it is under our control. The personal Information we collect is stored electronically. We use technical, contractual, administrative, and physical measures in an effort to protect against unauthorized access.

Account information is accessible online only through the use of a password. To protect the confidentiality of Personal Information, you must keep your password confidential and not disclose it to any other person. If other people have access to your email, they may be able to obtain access to your password and obtain Personal Information about you or change information about your user profile.

While we use reasonable measures to protect information that is stored within our database, and we restrict access to information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff, we cannot guarantee the security of account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of account information at any time. We cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

11. Use of Cookies

Software is used on this website for the purpose of analyzing use of the website. Analysis of the data enables valuable information to be gained about user requirements, enabling us to further enhance our products and services.

Cookies are also used for that purpose. Cookies are text files that are stored on the computer of the visitor to the website, allowing the visitor to be recognized on an anonymous basis. Cookies in general can be blocked or deleted by adjusting your browser settings.

By using this website, you consent to the use of our websites being analyzed in the manner described above.

12. Choice

By registering for any part of the Site or any services or news provided by us, you agree to receive promotional messages from COSLINK. If at any time you wish to stop receiving promotional information from COSLINK, you may opt out by doing one of the following:

a. Calling our service representatives at the phone numbers provided at https://www.coslinkess.com/en/contact

b. Emailing us at info@coslinkess.com

COSLINK appreciates the importance of safeguarding the privacy of your Personal Information that may be provided to us. COSLINK does use and disclose unidentified aggregate information, for the purposes of evaluating and improving our services and tailoring our products and for commercial purposes. COSLINK may choose at its sole discretion to transfer, sell, provide, or share such information with third parties, including COSLINK business partners for commercial purposes.

13. Online Links

Through our Site, users can link to other websites of third parties that provide useful information. Any information you provide on the linked pages is provided directly to this third-party and is subject to that third party’s provider’s privacy policy. COSLINK is not responsible for the content or privacy practices of websites to which we link. Links from our site to third party’s or other sites are provided for your convenience. We encourage you to learn about the privacy practices of each website before providing them with any information.

14. Changes to this Statement

COSLINK reserves the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the bottom of the privacy statement the date it was last updated. We encourage you to review our privacy statement to ensure you understand how your information will be used. If there is ever a material change to how we use your information and the new uses are unrelated to uses we disclose in this statement, the amended Privacy Policy will be posted on the Site for your acceptance or confirmation, and you will be required to accept or confirm such changes prior to your continued use of the Site. If you have any questions about this Privacy Policy, You can contact us by sending us an email to: info@coslinkess.com.